Customer Relationship Management (CRM)

I initiated the development of a Customer Relationship Management (CRM) platform named Atlas by conducting technology research and creating proof of concepts. As a key software engineer on the Atlas team, I contributed to the project’s growth to support a large feature set and meet the launch date. This application supported AAA title games such as StarCraft II and World of Warcraft, billing activities, public facing online store, and was fully localized. It was used by thousands of customer support personnel in the United States, Europe, and Korea.