Knowledgebase Macros

As our video games gained global popularity, we began establishing regional headquarters in various countries. To enhance our customer service, I started localizing the applications used by our support representatives. Clipper, an application I developed several years earlier, was an ideal candidate for rearchitecting and localization. This tool enabled support representatives to search for and view solutions to customer inquiries. It was used for replying to emails and served as a knowledgebase to assist in communicating solutions to customers over the phone