Typing Proficiency

Staffing our Customer Service department to support World of Warcraft and other games was a significant challenge. Hiring managers noticed that recent hires weren’t meeting expectations in chat or email responses, mainly due to typos and time spent typing. To address this, I took on a side project to develop a typing proficiency app. Within a few days, I had a rough prototype, and with additional testing and refinement, it was enthusiastically adopted and integrated into the hiring process. This app helped ensure potential candidates met the typing requirements set by the team.